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Sales and Service Representative

2 months ago


Miami, United States Popular Full time

About the Role:

The Sales and Service Associate is a key member of our team at Popular, responsible for delivering exceptional customer experiences and driving business growth. As a dual-role position, you will be responsible for sales and service activities in a branch setting.

Key Responsibilities:

  • Sales: Work with branch manager and supervisor to attain or exceed individual goals, build effective relationships with clients, and conduct sales activities to gather data and drive business to the branch.
  • Service: Provide quality service in accordance with bank goals, process customer transactions accurately, and deliver tailored solutions through a best-in-class customer experience.
  • Operations: Act in accordance with all bank policies and regulations, execute teller banking transactions, and assist in the processing of night depository bags and currency.
  • Risk Management: Support the management of compliance functions, including reconciliations, audits, and reporting, and maintain confidentiality of customer information.

Requirements:

  • High School Diploma or equivalent
  • At least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training
  • NMLS registration; Safe Act compliant

About Popular:

As a leading financial institution, we offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Our employees are considered essential workers, whose role is critical in the continuity of these important services.