Business Operations Assistant
3 days ago
We're a team of dedicated professionals at Integrity Marketing Group, working together to deliver exceptional customer service and support business operations. As a member of our team, you'll have the opportunity to work closely with agents, serving as a liaison between agencies and insurance carriers, while providing administrative support and customer service excellence. If you're passionate about delivering exceptional customer service and supporting business operations, this role offers the perfect opportunity to make a meaningful impact.
Job Description
In this Administrative Assistant role, you'll work closely with agents, serving as a liaison between agencies and insurance carriers, while providing administrative support and customer service excellence. You'll answer calls, manage tasks, update agent data, and provide general administrative support. If you're a detail-oriented individual with strong communication skills and a collaborative mindset, this position offers the perfect blend of front-office engagement and behind-the-scenes support.
Key Responsibilities
- Answer and manage calls through a multi-line online phone system, ensuring seamless communication with agents and customers.
- Deliver exceptional customer service and exhibit the highest level of professionalism in all interactions.
- Manage multiple tasks efficiently to support the business and agent operations.
- Update, maintain, and research agent data within the CRM system to ensure accuracy.
- Provide general administrative support and assist with department-wide coordination of projects.
- Use Microsoft Office Suite tools proficiently to meet operational needs.
- Ensure attention to detail in all tasks to support accuracy and consistency across operations.
Benefits: Competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
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