Automotive Service Manager

1 month ago

St Augustine, Florida, United States Gills Point S Tire and Auto Service Full time

Gills Point S Tire and Auto Service is seeking a highly skilled and experienced Service Manager to oversee the service department in our automotive repair shops. As a Service Manager, you will be responsible for ensuring high-quality vehicle repair and maintenance services while maintaining customer satisfaction. This role involves managing a team of technicians and service staff, overseeing the operational logistics of the service department, and ensuring that all work is completed to a high standard and within a timely manner. The ideal candidate will have a strong background in automotive repair and maintenance, with a clear understanding of automotive systems and the latest technologies. They will also have experience in a supervisory or managerial role within an automotive service setting, demonstrating leadership, team management, and operational oversight. The Service Manager will be responsible for:

* Overseeing and providing leadership to the other service technicians
* Training new or junior technicians on proper procedures
* Coordinating and managing the workflow in the service area
* Assigning tasks to other technicians to ensure efficient and timely completion of work
* Conducting quality control inspections to ensure that all services meet established standards
* Addressing and resolving any issues or concerns related to the quality of work
* Handling more complex customer inquiries or issues
* Providing expertise and recommendations to customers regarding services
* Ensuring that safety protocols and guidelines are followed by all technicians
* Conducting regular safety meetings and promoting a safety-conscious work environment
* Addressing and resolving the more complex technical issues related to services
* Collaborating with other leads/management to troubleshoot challenging problems
* Identifying opportunities for process improvement and efficiency in service operations
* Responsible for implementing new procedures or best practices as appropriate
* Collaborating with management to provide input on service operations, performance evaluations, and team development

Requirements:

* High School Diploma or Equivalent required, a degree or diploma in automotive technology, business management, or a related field a plus
* ASE Certifications desired with company support and assistance provided
* Extensive experience in automotive repair and maintenance, with a clear understanding of automotive systems and the latest technologies
* 2-4 years prior experience in a supervisory or managerial role within an automotive service setting, demonstrating leadership, team management, and operational oversight
* Familiarity with automotive diagnostic software, inventory management systems, and customer relationship management (CRM) tools
* Understanding of budgeting, financial forecasting, and profitability analysis
* Ability to lead, motivate, and manage a diverse team of technicians and service staff
* Strong focus on delivering high-quality customer service, with excellent communication and interpersonal skills to handle customer inquiries and resolve complaints effectively
* Aptitude for identifying issues, analyzing possible solutions, and implementing effective resolutions
* Capability to manage multiple tasks, prioritize responsibilities, and ensure efficient operation of the service department
* Valid driver's license and acceptable driving record

We offer:

* Paid time off
* Stable working hours
* Excellent Training - with opportunities for training and career advancement
* Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
* Competitive wages
* 401(k) savings plan with company match

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