Workday Payroll IT Business Lead Analyst

3 weeks ago


Tampa, Florida, United States Hispanic Technology Executive Council Full time
About Citi:

Citi, a leading global bank, serves approximately 200 million customer accounts across 160 countries and jurisdictions. The bank provides a wide range of financial products and services to consumers, corporations, governments, and institutions, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Citi's Operations & Technology teams are responsible for delivering technology solutions that support the bank's global operations. These solutions include keeping the bank safe, managing global resources, and providing the technical tools needed for employees to be successful. The teams also design the bank's digital architecture and ensure that its platforms provide a first-class customer experience.

Citi's Functions Technology is responsible for delivering technology solutions to the bank's Functions organizations. The mission of Functions Technology is to optimize the bank's technology environment by delivering world-class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

The Workday IT Business Lead Analyst is responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

As a Workday Payroll & Compensation Configurator, a typical day may include the following:

Hands-on experience in NAM Payroll, UK Payroll, Global Payroll end-to-end process

Analyzes, defines, and documents complex business requirements and processes relating to functional area of expertise

Leads design and review existing or new functionality/configuration with technical and functional resources at all levels, including members of management

Understands the scope and details of project plan and is able to identify and communicate the need for resources for tasks or assigned areas of responsibility

Manages multiple, parallel projects/tasks using exceptional organizational and time management techniques to successfully complete tasks in a timely manner

Manages Workday projects/tasks through the various lifecycle stages, from business need through design and delivery

Provide guidance and thought leadership on how skillset and capability can help resolve client needs and actively participates in all phases of the Workday life cycle

Monitors progress of tasks against plan, and reports status to leadership on project issues

Establishes and maintains client relationships. Communicates client feedback to leadership as appropriate

Suggests improvements and proactively addresses issues. Answers all inquiries by established deadlines

Demonstrates knowledge relating to Workday functional area and participates in training and development initiatives to keep abreast of current trends and practices

Contributes to knowledge management capital through activities such as sharing documented lessons learned, Q&A, documented deliverables, and regularly posting best practices and knowledge sharing information to the internal info sharing site

Understands quality standards for own work and monitors and manages work of team members, providing feedback as appropriate

Completes assigned tasks in prescribed timelines consistent with deliverables and asks for support and direction as appropriate

Understands the scope and details of project plan and is able to identify and communicate the need for resources for tasks or assigned areas of responsibility

May provide guidance, instruction, direction, and leadership to other team members



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