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Customer Service Representative
2 months ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience in our clubs.
Key Responsibilities- Member Check-In and Support: Check members into the system, assist with new account sign-ups, and facilitate updates to member accounts.
- Customer Service: Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
- Cleaning and Maintenance: Maintain a clean and safe environment in the club, including detailed cleaning of all areas.
- Customer Service Skills: Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Communication: Strong communication skills, with the ability to effectively respond to member inquiries and concerns.
- Physical Demands: Ability to stand and walk for extended periods, with occasional lifting of up to 50 pounds.
- Competitive Pay: Competitive hourly rate and opportunities for advancement.
- Benefits: Paid time off, paid parental leave, and health insurance benefits.
- Free Membership: A free Planet Fitness Black Card membership for you and your family.
