Universal Teller I

4 weeks ago

Port Isabel, Texas, United States IBC Bank Full time
Job Summary

The Universal Teller I position at IBC Bank is a key role in delivering exceptional customer service and conducting various customer bank transactions. As a Universal Teller I, you will be responsible for providing prompt, efficient, and friendly customer service while adhering to bank teller policy and procedure guidelines.

Key Responsibilities
  • Process paying and receiving teller transactions
  • Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
  • Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
  • Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
  • Perform successfully to the Sales Performance Goals and Referral Programs
  • Participate in product and service initiatives for bank growth
  • Attend company meetings
  • Process foreign currency transactions
  • Follow proper procedures to minimize errors and reduce losses
  • Assist in solving issues that pertain to customer transactions
  • Answer all banking-related inquiries
  • Operate and maintain all necessary teller equipment
  • Assist with branch procedures under dual control requirements including the branch opening/closing
  • Assist on-the-job training for their branch and other branches
  • Flexibility to report to work and assist other branches
  • Perform the duties of the sales functions
  • Perform other duties as assigned
Requirements
  • Good oral and written communication (Bilingual preferred for border markets)
  • 10 Key
  • Focus on Quality/Accuracy
  • Teamwork
  • Sensitivity to Guidelines
  • Focus on Sales/Results
  • Service Oriented
  • Learning Strategies
  • Mathematics
  • Critical Thinking
  • Problem solver
  • Judgement and sound decision-making abilities
Education and Experience
  • High school graduate or GED equivalent
  • 1 to 6 months cash handling preferred
  • 1 + years of experience interacting with people preferred
Benefits Overview

IBC Bank offers a comprehensive benefits program to all full-time employees. Many of our benefits are also available for our part-time employees. See below for a brief description of the benefits that would be available to you as an IBC Bank employee.

Medical Coverage

We offer employer-paid medical benefits to all of our full-time employees. This coverage includes medical and prescription coverage. As an option, full-time employees can add their dependents to the program and have their cost deducted pre-tax from their paycheck.

Dental Coverage

This is an optional benefit offered to all full-time and part-time employees. The plan includes various levels of coverage from single member to family plans.

Basic Life Insurance

All full-time employees are eligible for an employer-paid life insurance plan.

Supplemental Life Insurance

This is an optional program offered to all full-time and part-time employees. This is paid by the employee and can be deducted from paycheck on a post-tax basis

Disability Insurance

This is an optional insurance plan offered to full-time and part-time employees. This can be deducted from an employee's paycheck on a post-tax basis.

Medical Spending Account

This is an optional benefit that allows employees to set aside up to $2,650 per year for out-of-pocket health care expenses through a pre-tax payroll deduction

Child Care Spending Account

This is an optional benefit that allows employees to set aside up to $5,000 per year for childcare expenses through a pre-tax payroll deduction.

401K

The 401K savings program allows employees to save between 1-15% of their annual income in the bank's 401K plan.

Profit Sharing

Contingent on the bank's profitability, employees are given contributions based on their pay and years of service.

Tuition Assistance Program

Offered to full-time and part-time employees attending an accredited institution of higher learning. This program offers reimbursement for tuition for courses related to the financial banking industry.

Computer Assistance Purchase Program

All employees are offered the opportunity to purchase a computer through this program. The cost will be payroll deducted from their paycheck.

Vacation

Vacation is offered to all full-time and part-time employees who work more than 20 hours per week.

Sick Leave

Sick Leave accumulates on a monthly basis at a rate of one day per month worked for full-time employees.

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