Returns and Warranty Process Manager
2 weeks ago
We are seeking a highly motivated Returns and Warranty Process Manager to join our team at Pfeiffer Vacuum Valves & Engineering. In this role, you will be responsible for managing the returns and warranty process, ensuring timely and efficient resolution of customer issues, and maintaining high standards of customer satisfaction and operational efficiency.
Responsibilities:
• Develop and implement process improvements to enhance the efficiency and effectiveness of service administration workflow.
• Collaborate with quality control, manufacturing, and logistics teams to identify root causes of product returns and warranty claims.
• Maintain accurate records of returned products, warranty claims, and related correspondence.
• Ensure all warranty documentation is properly stored and accessible for auditing purposes.
Requirements:
• 5+ years of experience in a service or operations management role.
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Excellent communication skills, both written and verbal, with the ability to interact with customers, vendors, and internal teams.
Estimated Salary: $90,000 - $110,000 per year.
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