Service Management Professional
1 week ago
Pfeiffer Vacuum Valves & Engineering seeks a skilled Service Management Professional to lead our returns and warranty process. As a key member of our team, you will be responsible for overseeing the efficient handling of returns, repairs, and warranty claims while ensuring high standards of customer satisfaction and operational efficiency.
Key Responsibilities:
• Manage day-to-day activities, including assigning tasks, monitoring performance, and ensuring adherence to established processes and service level agreements (SLAs).
• Foster a customer-centric culture that emphasizes high-quality service and operational excellence.
• Oversee the return goods and warranty claim processes, ensuring proper documentation, tracking, and timely resolution of customer issues.
• Work closely with quality control, manufacturing, and logistics teams to identify root causes of product returns and warranty claims.
Requirements:
• 5+ years of experience in a service or operations management role.
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Excellent leadership and team management skills, with a proven ability to motivate and develop staff.
• Strong problem-solving skills and the ability to resolve complex issues quickly and effectively.
Estimated Salary: $90,000 - $110,000 per year.
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