Senior Project Administrator: Homelessness Response System

2 weeks ago

Santa Clara, California, United States Bitfocus Full time
About the Role

We are seeking a highly motivated and experienced Senior Project Administrator to join our Community Administration team at Bitfocus. As a key member of our team, you will be responsible for providing leadership, planning, and training services across the homeless response system.

Key Responsibilities
  • Develop and maintain comprehensive partnerships with customers at multiple levels, anticipating needs and providing solutions as a critical part of the region's homelessness response systems.
  • Cultivate relationships of mutual respect and trust between customers, local stakeholders, and Bitfocus, allowing all entities to successfully meet their objectives.
  • Implement and manage HMIS policies, procedures, data sharing agreements, software configuration, and end-user workflows on behalf of the HMIS Lead Entity.
  • Develop subject matter expertise on Clarity Human Services and Looker software, including staying current on software updates and new features.
  • Engage community leadership using multiple strategies and invest in building trusting relationships.
  • Build and boost customer and stakeholder relationships, providing excellent customer service and support.
  • Work closely with customers and stakeholders to identify and resolve complex business and data collection challenges through the lens of our Clarity Human Services software, HMIS requirements, and community goals.
  • Coordinate stakeholder communication around project milestones and timelines, developing and maintaining project schedules, tracking project progress, and communicating updates and status reports to stakeholders and partners.
  • Develop and deliver high-quality training and presentations to a variety of audiences, including front-line staff, managers, and executive leadership.
  • Initiate and monitor projects being managed by Bitfocus project managers that support the work happening in the communities we serve.
  • Monitor and reconcile invoicing and billing for the robust suite of services outlined in contracts.
  • Collaborate with and supervise the Deputy Project Administrator, project staff, and contractors in accomplishing the team's annual work plan.
Requirements
  • 5+ years of experience working in related fields/sectors, with a solid understanding or a strong desire to understand the challenges and opportunities facing vulnerable populations.
  • Subject matter expertise in one or more of the following domains: Coordinated Entry, HMIS, HUD, and/or Federal Partner Requirements & Reporting, Continuum of Care Roles and Responsibilities, Data Quality Improvement, and Data Visualization.
  • Excellent communication and diplomacy skills, with the ability to navigate complex and sensitive situations with tact and sensitivity.
  • Strong analytical skills, with a working knowledge of descriptive statistics, data analysis tools, and reporting methods.
  • Exceptional organizational skills, with strong time management skills, and the ability to manage multiple priorities and deadlines simultaneously.
  • Ability to work independently, as well as part of a team, with a strong commitment to collaboration and partnership.
About Bitfocus

We are a team of talented, hard-working individuals who are passionate about the mission of ending homelessness. We strive to live by our core values and foster a culture of respect, collaboration, and inclusion. We actively look for ways to continue developing our foundation at all levels at Bitfocus.

We believe in having fun and cultivating a positive environment where employees can bring their whole selves to work. We recognize that everyone brings unique perspectives, experiences, and strengths. We believe in supporting and developing our employees to provide an 11-star experience to our customers and ultimately help communities use data to tackle their greatest social challenges.

We hope you consider bringing your talent and drive, and join us in helping end homelessness.

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