SNO Mass Program Administrator

24 hours ago


Hyannis, Massachusetts, United States Housing Assistance Full time
Job Summary

We are seeking a highly organized and detail-oriented SNO Mass Program Administrator to join our team at Housing Assistance. The successful candidate will be responsible for the administration of the SNO Mass program, including coordination and delivery of services, landlord support, and internal coordination of leasing and inspection staff.

Key Responsibilities
  • Coordinate and deliver SNO Mass services, including outreach, intake/assessment, case management, housing search and placement, and stabilization.
  • Provide motivational coaching and counseling to participants.
  • Develop and deliver workshops and trainings to address housing barriers.
  • Support landlords and recruit new participants for the SNO Mass program.
  • Coordinate with leasing and inspection staff to ensure timely and accurate processing of rent increase requests and Requests for Tenancy Approvals (RFTA).
Requirements
  • Exceptional organizational and time-management skills.
  • Counseling and assessment skills.
  • Familiarity with the region, including transportation, school systems, amenities, and services.
  • Valid Massachusetts driver's license.
  • Effective communication skills, both written and verbal.
  • Proficiency in PC-based computer software.
  • The ability to meet deadlines, comprehend and utilize complex program regulations and procedures, and be sensitive to confidential issues and the needs of households with low-income.
Preferred Qualifications
  • Bachelor's degree.
  • Three years of experience in social services, case management, customer service, or experience in real estate, subsidized housing programs, and fair housing.


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