IT Service Delivery Expert

3 weeks ago


Tysons Corner, Virginia, United States ManTech Full time
About the Role

We are seeking an experienced IT Service Delivery Expert to join our team in Tysons, VA. As a key member of our global team, you will provide 24x7 support to help customers seamlessly operate their on-premises Cloud infrastructure.

Responsibilities
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools
  • Develop in-depth understanding of product technology and underlying architectures
  • Act as a consultant and subject matter expert for internal stakeholders
Requirements
  • Bachelor's degree in Computer Science, Technology, Engineering, Mathematics, or equivalent (or 4+ years of equivalent Information Technology experience in lieu of degree)
  • 3+ years relevant experience with computer hardware, software, networking systems, and configuration of/troubleshooting computer systems
  • Excellent customer service and communication skills (verbal and written)

Salary Range: $85,000 - $115,000 per year.



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