Customer Service Representative Position

3 weeks ago


Southfield, Michigan, United States U-Haul Full time
Company Overview

The leading moving and self-storage company, U-Haul Holding Company, seeks a talented Customer Service Representative to join our team. As a trusted face of U-Haul, you will be responsible for delivering exceptional customer service and ensuring seamless experiences for customers. If you're passionate about helping others and have a knack for problem-solving, this role may be perfect for you.

We're committed to creating a culture of health and wellness. As part of our efforts, we encourage healthy lifestyles and provide opportunities for growth and development. If you're looking for a dynamic work environment where your skills and talents are valued, come join us

Estimated Salary: $40,000 - $60,000 per year.

Job Description

As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing information on U-Haul products and services. Your excellent communication skills, combined with your ability to work in a fast-paced environment, will make you an asset to our team. You'll also have the opportunity to develop new skills and take on additional responsibilities as you grow with the company.

Your duties will include:
  1. Assisting customers with U-Haul products and services
  2. Using U-Scan technology to manage rentals and inventory
  3. Moving and hooking up U-Haul trucks and trailers
  4. Cleaning and inspecting equipment
  5. Answering questions and educating customers on products and services
  6. Preparing rental invoices and accepting returned equipment
  7. Installing hitches and trailer wiring
  8. Filling propane and driving a forklift (certification provided)

Required Skills and Qualifications

To be successful in this role, you'll need:
  • A valid driver's license and good driving record
  • A high school diploma or equivalent

Benefits

At U-Haul, we're committed to providing a comprehensive benefits package that includes:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans (eligible employees)
  • Paid holidays, vacation, and sick days (eligible employees)
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Others

We're an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. We welcome applications from individuals who share our values and are passionate about delivering exceptional customer experiences.

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