Quality Assurance Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States Beacon Hill Full time

We are seeking a Quality Assurance Associate to support our team in ensuring the highest quality of service to our clients. As a Quality Assurance Associate, you will play a critical role in analyzing data, processes, and workflows to identify areas for improvement and develop strategies to enhance our services.

Key Responsibilities:

  • Coach and train other agents on quality assurance best practices
  • Perform and document quality assurance evaluations to ensure compliance with industry standards
  • Identify and address quality issues through data-driven analysis and process improvements
  • Audit work completed by other agents to ensure quality and accuracy
  • Communicate effectively with internal and external clients and vendors to ensure seamless service delivery

Requirements:

  • 1+ years of experience in a related field, such as Case Management or Benefits Verification
  • Proficiency in MS Excel and ability to analyze data to inform quality improvement initiatives
  • Knowledge of performance metrics, healthcare benefits, and claims
  • Excellent communication and problem-solving skills

About Beacon Hill:

Beacon Hill is a leading provider of staffing solutions, with a commitment to delivering exceptional service and results. Our team of experts is dedicated to helping our clients achieve their goals, and we are seeking a talented Quality Assurance Associate to join our team.



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