Quality Assurance Specialist
2 weeks ago
We are seeking a Quality Assurance Associate to support our team in ensuring the highest quality of service to our clients. As a Quality Assurance Associate, you will play a critical role in analyzing data, processes, and workflows to identify areas for improvement and develop strategies to enhance our services.
Key Responsibilities:
- Coach and train other agents on quality assurance best practices
- Perform and document quality assurance evaluations to ensure compliance with industry standards
- Identify and address quality issues through data-driven analysis and process improvements
- Audit work completed by other agents to ensure quality and accuracy
- Communicate effectively with internal and external clients and vendors to ensure seamless service delivery
Requirements:
- 1+ years of experience in a related field, such as Case Management or Benefits Verification
- Proficiency in MS Excel and ability to analyze data to inform quality improvement initiatives
- Knowledge of performance metrics, healthcare benefits, and claims
- Excellent communication and problem-solving skills
About Beacon Hill:
Beacon Hill is a leading provider of staffing solutions, with a commitment to delivering exceptional service and results. Our team of experts is dedicated to helping our clients achieve their goals, and we are seeking a talented Quality Assurance Associate to join our team.
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