Veterinarian - Time Awayno Negative Accrual

5 days ago


Aliso Viejo, California, United States Banfield Pet Hospital Full time
About the Role

We are seeking a highly motivated and detail-oriented Veterinarian to join our team as a Tax Preparation Expert. As a key member of our team, you will be responsible for assisting customers with their tax returns, providing expert guidance and explanations of tax and technical terms, and enhancing our brand by delivering exceptional customer experiences.

Key Responsibilities
  • Compile and prepare tax returns for TurboTax customers
  • Gather and organize customer data, accurately entering it into federal and state tax returns for review
  • Communicate directly with customers as needed, coordinating meetings and follow-up
  • Apply defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries
  • Interact with customers utilizing strong written and verbal skills, as well as deep customer empathy
Requirements
  • College degree a plus, with a background in business, finance, accounting, or tax
  • Knowledge of tax laws, tax concepts, and familiarity with form 1040 and schedules
  • Minimum 3 seasons of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required
  • Prior tax preparation experience in a tax practice or retail setting required
  • PTIN required
  • Ability to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA
  • Strong customer service skills, with the ability to empathize and instill confidence
  • Ability to work within a team to assist in preparation of accurate tax returns in a timely manner
  • Strong research skills and the ability to quickly use online resources to find answers
  • Critical thinking and problem-solving
  • Persistence and determination
  • Willingness to utilize audio/visual tools to communicate with customers
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading company in the tax preparation industry


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