Automotive Service Professional
1 day ago
At Apple Autos, we're seeking a skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you'll be the primary point of contact for customers requiring automotive maintenance and repair services.
Key Responsibilities:- Greet customers and provide a welcoming environment in the service area.
- Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
- Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
- Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
- Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
- Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
- Maintain accurate records of customer interactions, service history, and vehicle information in the dealership's DMS system.
- Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.
- Previous experience as a Service Advisor or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Exceptional problem-solving and decision-making abilities.
- Ability to multitask and prioritize work in a fast-paced environment.
- Proficiency in using computer systems and software for record-keeping and communication purposes.
- Customer-centric mindset with commitment to delivering exceptional service experiences.
- Valid driver's license.
- Competitive Pay
- Flexible Working Hours
- Advancement Opportunities
- Professional and Respectful Work Environment
- Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
- Company Paid Life Insurance along with Voluntary Life and Disability
- Health Club Reimbursement
- Paid Paternity/Maternity Leave
- New and Used Vehicle, Parts, and Service Discounts
- Vacation, Holiday, Volunteer Time Off
- 401k with a Company Matching Contribution
- Employee Assistance programs
We strive to make a positive impact in our world, and we're committed to creating a work environment that's supportive, inclusive, and empowering. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.
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