Automotive Service Professional

1 day ago


Apple Valley, California, United States Apple Autos Full time
Service Advisor - Automotive

At Apple Autos, we're seeking a skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you'll be the primary point of contact for customers requiring automotive maintenance and repair services.

Key Responsibilities:
  • Greet customers and provide a welcoming environment in the service area.
  • Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
  • Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
  • Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
  • Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
  • Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
  • Maintain accurate records of customer interactions, service history, and vehicle information in the dealership's DMS system.
  • Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.
Requirements:
  • Previous experience as a Service Advisor or in a similar customer service role is preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Exceptional problem-solving and decision-making abilities.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Proficiency in using computer systems and software for record-keeping and communication purposes.
  • Customer-centric mindset with commitment to delivering exceptional service experiences.
  • Valid driver's license.
Benefits:
  • Competitive Pay
  • Flexible Working Hours
  • Advancement Opportunities
  • Professional and Respectful Work Environment
  • Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
  • Company Paid Life Insurance along with Voluntary Life and Disability
  • Health Club Reimbursement
  • Paid Paternity/Maternity Leave
  • New and Used Vehicle, Parts, and Service Discounts
  • Vacation, Holiday, Volunteer Time Off
  • 401k with a Company Matching Contribution
  • Employee Assistance programs

We strive to make a positive impact in our world, and we're committed to creating a work environment that's supportive, inclusive, and empowering. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.



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