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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Exela Enterprise Solutions. As a key member of our customer service team, you will be responsible for leading by example, demonstrating flexibility in satisfying customer demands, and ensuring each team member provides the highest level of prompt and friendly customer service.
Key Responsibilities- Lead by example to demonstrate flexibility in satisfying customer demands, including reprographic services, shipping and receiving.
- Ensure each team member provides the highest level of prompt and friendly customer service.
- Capacity to handle a heavy volume of print production and tax processing.
- Supervise the tax processing team, maintain quality control, and work schedule flexibility.
- Availability for overtime, including weekends, during busy seasons to support important deadlines.
- Provide backfill as needed.
- Participate in cross-training.
- Monitor and ensure well-maintained tidiness in office workstations, break areas, and other office space.
- Maintain all logs and reporting documentation in a timely manner.
- Ensure inventory of office supplies is up to date and replenished with adequate quantities in a timely manner.
- Receiving package deliveries and preparing outgoing package shipments.
- Receiving material shipments and re-stocking, ensuring the storage spaces are maintained.
- Lifting heavy boxes, files, or paper when needed.
- Appropriate leadership skills and aptitude to lead others.
- Strong organizational skills, attention to details.
- Ability to work with minimal supervision.
- Ability to run a variety of tasks while fostering teamwork.
- Ability to learn various programs and applications.
- Ability to lift up to 55 lbs.
- Ability to consistently adhere to business procedure guidelines and policies, and company safety standards.
- Accountability to meet the employer's attendance policy.
- Ability to take and follow directions.
- Professional presence.
The pay range for this position starts at $23/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
