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Operations Support Specialist

1 month ago

Reston, Virginia, United States LHH Full time
Job Title: Banking Operations Support Specialist

LHH Recruitment Solutions is seeking a highly skilled Banking Operations Support Specialist for a 12-month contract (with potential extension) for a globally recognized banking client in New Jersey.

Key Responsibilities:

  • Process undelivered debit cards, tracking data in Excel and ensuring accuracy.
  • Resolve complex client problems and escalated issues in a timely and professional manner.
  • Ensure customer inquiries and complaints are resolved within guidelines and Service Level Agreements (SLAs).
  • Stay updated on new product developments and process enhancements to improve operational efficiency.
  • Assist with regulatory and audit assessments to maintain compliance.
  • Provide efficient, courteous service to internal associates and external clients.
  • Track and report Siebel case metrics, liaise with business partners and vendors to ensure seamless communication.
  • Perform vendor oversight to ensure SLA compliance and maintain high-quality service standards.
  • Handle operational functions such as response/research, account maintenance, and inquiry resolution.
  • Assist team members as needed to ensure smooth workflow and high productivity.
  • Support billing reconciliation for 40+ clients, including aged receivable tracking to ensure accurate financial reporting.
  • Ensure quality assurance and tracking for fulfillment mailings to maintain high-quality service standards.
  • Assist with special projects and provide back-up operational support for various HBS processes to ensure business continuity.

Requirements:

  • Proficiency in Excel (sorting, filtering, SUM function) and ability to learn new tools and technologies quickly.
  • Self-motivated and proactive individual with strong administrative and customer service experience.
  • Previous operational or administrative experience in a bank is a plus.

Pay and Location:

$21-22/hr, onsite in Pennington, NJ.