Service Delivery Expert

3 days ago


Horsham, Pennsylvania, United States Johnson Controls Full time

About This Opportunity

We're seeking a highly skilled Route Service Technician to join our team and contribute to our mission. As a key member of our team, you will be responsible for maintaining and growing a route servicing existing fire extinguisher, kitchen hood, e-light and pre-engineered and possibly engineered gas system customers.

Job Responsibilities

  • Inspect, service, repair and install 2 or more suppression product lines; emergency lights, fire extinguishers, pre-engineered and industrial systems according to safety requirements and manufacturer's specifications.
  • Make recommendations based on manufacturer's specification and state/local codes.
  • Identify deficiencies and quote, sell, and repair on-site.
  • Up-sell existing customers to new product offerings and services to meet compliance with current fire code regulations.
  • Sell new accounts on the route based on the same compliance criteria.
  • Meet or exceed quotas set forth by the direct supervisor.
  • Call on potential customers to offer suppression products and services.

Requirements

  • High School diploma or equivalency.
  • Valid motor vehicle license.
  • Mechanical aptitude and basic computer knowledge.
  • Ability to transport equipment and tools weighing up to 40 lbs.
  • Ability to work in restricted areas and adept at maneuvering ladders.
  • Strong customer service skills.
  • Effective communication skills with both internal and external customers.


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