Insurance Client Solutions Specialist

7 days ago


Harrisonburg, Virginia, United States LD&B Insurance Services Full time

This is an exciting opportunity to join LD&B Insurance Services as a Personal Lines Account Representative. In this role, you will play a key part in helping our business grow through constructive conversations and providing remarkable customer service.

The ideal candidate will be an energetic professional with excellent interpersonal skills, who thrives in a fast-paced team environment. They must be able to communicate effectively with colleagues, clients, and vendors, and provide prompt, accurate, and courteous service to clients.

As a representative of the organization, you will align personally with the organization's values as reflected in the LD&B BLUEprint and model these values on a daily basis.

Key Responsibilities:
  • Understand the nature of the personal lines insurance marketplace to meet the needs of clients.
  • Maintain a positive, empathetic, and professional demeanor toward clients, colleagues, and vendors at all times.
  • Demonstrate communication and customer relationship skills and understand how to utilize the division's products and services to meet clients' needs.
  • Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
  • Provide feedback to the division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement, and meet division goals.

We are looking for a self-starter with exceptional oral and written communication skills, strong organizational, analytical, and problem-solving skills. The ideal candidate will also have prior customer service experience and current appropriate licenses, certifications, or credentials.

Requirements:
  • A high school diploma or equivalent is required.
  • Prior customer service experience is necessary.
  • Current appropriate licenses, certifications, or credentials are necessary and applicable to the division.
  • The ability to work independently and maintain accurate records is essential.

The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.



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