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Client Engagement Specialist

2 months ago

Oregon, Illinois, United States Jmerrioninsurance Full time
Position Overview

As a Client Engagement Specialist at Jmerrioninsurance, you will play a pivotal role in creating outstanding client interactions that contribute to the success of our insurance agency.

Your exceptional attention to detail, friendly demeanor, and strong customer service abilities will make you an invaluable asset to our team.

Key Responsibilities
  • Build and maintain strong customer relationships while providing follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-centric, needs-based approach to inform clients about various insurance products and recommend suitable options.
  • Employ effective communication skills to meet customer needs while supporting the growth of our agency.
  • Identify and engage new customer prospects to expand our business reach.
Qualifications
  • Commitment to exceptional customer service.
  • Understanding of a professional work environment.
  • Able to connect with clients, address their inquiries, and foresee their needs.
  • Strong communication skills for assisting clients and collaborating with team members.
  • Proactive in identifying and resolving issues.
Benefits
  • Competitive salary with commission and bonus opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits.
  • Valuable experience for career development.

We are eager to connect with motivated and customer-focused individuals who are ready to contribute to our team's success.