Brand Experience Leader

5 days ago


San Diego, California, United States Brown & Brown Inc Defunct Full time
Join Brown & Brown Inc as a Vice President, Brand & Customer Experience

Brown & Brown Inc is a leading insurance brokerage firm delivering risk management solutions to individuals and businesses since 1939. Our company culture rewards self-starters and those who are committed to doing what is best for our customers.

We are seeking a dynamic Vice President, Brand & Customer Experience (CX) to lead the implementation of our brand's identity, establish brand management, drive engagement, and foster a customer-centric culture.

Key Responsibilities:
  • Strategy Development: Lead the creation and implementation of a comprehensive brand strategy that aligns with business goals and enhances brand perception.
  • Brand Architecture and Product Mix: Oversee the brand architecture, product mix, and inventory to meet market demands and support the brand strategy.
  • Brand Campaigns: Plan and execute brand campaigns to increase brand awareness, drive customer retention, and support business objectives.
  • CX Strategy Development & Long-Term Engagement: Establish a strategy that delivers measurable impact, aligns with the company's vision, and fosters long-term customer engagement and loyalty.
  • Customer-Centric Culture: Promote a customer-centric culture across the organization, ensuring customer needs and feedback are captured systematically, reported, and improved upon.
Requirements:
  • Bachelor's degree in marketing, business, or a related field
  • Minimum of 10 years of experience including global brand strategy and management is required.
  • Proven ability to develop and execute successful customer experience strategies.
  • Motivational team leader with experience building and scaling high-functioning teams.
  • Deep understanding of market analysis, competitor analysis, and market segmentation.
What We Offer:
  • Excellent growth and advancement opportunities
  • Competitive pay based on experience ($165,000.00 - $180,000.00)
  • Discretionary Time Off (DTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

The estimated salary range for this role is $165,000.00 - $180,000.00 per year, depending on experience.



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