Lead Support Operations Specialist

3 days ago


Kansas City, Missouri, United States Commerce Bank Full time

Welcome to Commerce Bank

We're proud to offer a dynamic and inclusive work environment that fosters growth and development for our employees.

As a Lead Customer Support Specialist, you'll have the opportunity to lead assigned projects to improve and/or implement new processes for effectively managing fraud mitigation in the Commercial Customer Care Center.

Your success will depend on your ability to communicate effectively with all levels of the company, clearly expressing ideas and concepts verbally and in writing.

You'll work collaboratively with the team to identify areas for improvement and develop solutions to enhance customer experience and drive business results.

In this role, you'll also be responsible for providing coaching and serving as a mentor to team members, as well as attending meetings within Bank Operations to collaborate on projects and initiatives that impact the department.

This is a great opportunity to join a leading financial institution and make a meaningful contribution to our mission.

**Benefits:*

  • Benefits-eligible position with opportunities for career growth and development
  • Competitive compensation package, including a salary range of $26.25 - $30.75 per hour
  • Comprehensive health, dental, and vision insurance options
  • Paid vacation and personal time off
  • 401(k) retirement savings plan with company match


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