Operations Manager
4 days ago
Salary: $60,000 - $80,000 per year, depending on experience.
Job Description: The Operations Manager is responsible for managing the customer experience and overall customer satisfaction. Key responsibilities include:
- Managing the client experience and overall client satisfaction
- Providing priority response to potential customers
- Developing the scope of work for the project and reviewing the estimate
- Negotiating customer and/or client approval of project scope and estimate
- Scheduling crews and resources to provide service on active projects
- Coordinating and overseeing the production of services with crews and subcontractors
- Documenting and/or reviewing job files to support the service provided
Required Skills and Qualifications:
- Effective written and oral communication skills
- Intermediate math skills
- Experience in cleaning/restoration or construction preferred
- IICRC certification obtained within 90 days
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Benefits: Competitive pay rates, employee-controlled raise structure, 401k available, vacation time, health insurance, secondary insurance, vision insurance, and dental insurance.
Working Conditions: Ability to work in a fast-paced environment with the possibility of extended hours, exposure to chemicals, identification of safety hazards, and hazard communication. Must be able to walk, stand, sit, and climb for prolonged periods.
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