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Banquet Operations Manager

2 months ago

Stevensville, Maryland, United States BlueStar Resort & Golf Full time

Job Summary:

The Banquet Operations Manager is responsible for the proactive leadership, direction, and support of the catering event coordination and guest experience. This role requires a strong team player who can lead, cooperate, and motivate staff to achieve exceptional results.

Key Responsibilities:

  • Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals.
  • Ensure a consistent set of superior standards of food service and quality are meeting or exceeding employee and guest expectations.
  • Work in partnership with the Catering & Sales Manager and/or F&B Manager to achieve business objectives.
  • Interview, hire, train, schedule, supervise, and support banquet staff as needed; create weekly schedules; coach and encourage team members to be successful.
  • Oversee banquet staff and work with kitchen staff to ensure quality, timeliness of food preparation, and customer satisfaction.
  • Oversee all F&B functions, including corporate parties, weddings, and other events.
  • Maintain effective communication between all members regarding banquet operations, safety, and employee concerns.
  • Recognize and celebrate team members' success and maintain a sense of humor.
  • Ensure all event sheets are updated regularly and posted, forwarded to appropriate managers.
  • Keep event files up to date and organized, including updating files in catering computer program.
  • Review statements for accuracy before emailing out.
  • Work directly with the event supervisor during the function; provide full coordination for the host on the day of the event.
  • Provide operational reports and budget support as requested.
  • Ensure proper set up of function room before event begins.
  • Request photos and videos from vendors after weddings to post on social media pages.
  • Check social media analytics weekly to maintain presence among competitors.
  • Other duties and responsibilities may be assigned.

Requirements:

  • Strong team-building skills, including the ability to lead, cooperate, and motivate.
  • Must be a role model and able to live BlueStar core values.
  • High School diploma or equivalent preferred.
  • One to three years related experience and/or training, or equivalent combination of education and experience preferred.
  • One to three years experience supervising a team of managers or another supervisory role required.
  • Must meet the state and federal minimum age requirement for serving alcohol, if applicable.
  • Current Food Handlers Card and TIPS Certification (Training for Intervention Procedures).
  • Computer literate with working knowledge of Microsoft Office, including Excel.
  • Knowledge of restaurant database software a plus.
  • Knowledgeable about county regulations.
  • Ability to understand and implement BSRG dining standards.
  • Ability to write routine reports and correspondence.
  • Must possess basic computational ability as well as budgetary analysis.
  • Must have planning, problem-solving, decision-making, delegation, time management, and employee development skills.
  • Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members and guests.
  • Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
  • Must demonstrate initiative and make independent decisions, based on sound judgment.
  • Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
  • This position requires a flexible schedule to include evenings and weekends, and may require minimal travel.
  • Valid driver's license is required.