Customer Service Representative II

5 hours ago


Brockton, Massachusetts, United States PSG Global Solutions Careers Full time
About the Role

We are seeking a skilled Customer Service Representative II to join our team at PSG Global Solutions Careers. As a key member of our customer support team, you will be responsible for providing exceptional service to consumers and healthcare professionals.

Key Responsibilities
  • Provide compassionate, knowledgeable, and efficient service to customers and healthcare professionals.
  • Resolve customer inquiries from multiple channels and capture data for customer trending and product issues.
  • Manage various tools and projects to ensure accurate and efficient service delivery.
About Our Client

Our client is an award-winning clinical development company with 20+ years of experience in clinical research and strategic resourcing. They are dedicated to improving lives globally and are committed to elevating results with proven strategies, comprehensive solutions, and customized delivery models.

Requirements
  • Some college preferred.
  • Previous pharmaceutical experience preferred.
  • Excellent communication skills and proficiency in Microsoft Suite (Outlook, Excel, Word).
  • Fluent in Spanish is an asset but not required.
  • Knowledge of SAP is an asset but not required.
  • Call center and/or customer service center experience.
  • Siebel experience preferred.
  • Must be proficient in both verbal and written English.
  • Ability to work effectively and efficiently in a fast-paced work environment.
  • Ability to communicate clearly and concisely both in writing and verbally.


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