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Customer Service Representative

2 months ago

Belton, Texas, United States Volt Full time

Job Summary

Volt is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and chat support.
  • Resolve customer complaints in a timely and professional manner.
  • Assist with workflow and assignments for patient transporters.
  • Participate in projects to improve processes and increase efficiency.
  • Provide feedback to leadership on ways to improve customer service and department performance.

Requirements

  • 1+ year of customer service experience in a call center or administrative support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office Suite and other software applications.

What We Offer

  • Competitive hourly rate of $16-$18 per hour.
  • Benefits package including medical, dental, and vision insurance.
  • 401(k) and HSA/FSA options.
  • Opportunities for career growth and professional development.

About Volt

Volt is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.