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Food Service Associate

2 months ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time

About Seminole Gaming

Seminole Gaming is a world-renowned entertainment, gaming, and hospitality destination. Our flagship casino resort, Seminole Hard Rock Hotel & Casino Hollywood, is a premier entertainment destination that offers a wide range of amenities and services to our guests.

Responsibilities:

  • Under the direction of the Assistant Manager, the incumbent prepares dining rooms for use, cleans appropriate areas, and sets tables for further use to ensure a positive guest experience.
  • Serves meals to guests while ensuring a positive guest experience.

Essential Job Functions:

  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Gaming policies and procedures.
  • Completes all established set-up, stocking, and closing duties on time.
  • Cleans area under and around tables and hutches.
  • Knows and adheres to health and sanitation guidelines at all times.
  • Demonstrates a courteous, friendly, polite, congenial, and efficient attitude.
  • Promotes positive guest/employee relations.
  • Serves all guests according to established standards of service.
  • Delivers all items in a timely and courteous manner.
  • Assists servers and bussers as necessary with established pre-bus and pre-set standards.
  • Communicates customer requests to assigned server.
  • Knowledgeable of restaurant seating plan, including sections, table numbers, and seat numbers.
  • Knowledgeable of restaurant systems, including ordering and expediting systems.
  • Communicates with kitchen expeditor, checks order duplicates for correctness, and communicates discrepancies to the expeditor.
  • Completes all set-up and closing duties in a timely fashion.
  • Familiar with all menu specifications and abbreviations.
  • Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Adheres to food and beverage policies, procedures, state liquor laws, and all related manual material.
  • Promotes positive public/employee relations at all times.
  • Performs all other related and compatible duties as assigned.

Qualifications:

  • High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and experience.
  • Table service restaurant experience preferred.

Work Environment:

  • May be exposed to casino-related environmental factors, including second-hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
  • The employee must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.