Waste Management Ambassador
1 week ago
About Us:
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country. We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill.
We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
Job Description:
In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.
Responsibilities:
- Handle all phone, email, and chat inquiries providing an expedited resolution.
- Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
- Proactively raise issues/concerns to address inefficiencies in completing daily tasks and activities.
- Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
- Provide service and pricing recommendations to new and existing customers.
- Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
- Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
- Adapt to frequent changes in the work environment as our company continues to grow and expand.
- Perform additional duties as assigned.
Requirements:
- Minimum of 1-3 years experience working in a customer-facing role, preferably in a call center.
- College degree a plus
- Impeccable communication skills, both written and verbal.
- Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail.
- Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
- Ability to provide superior customer service through active listening and purposeful remedy.
- Ability to be agile and work in ambiguous environments.
- Affinity for quality and customer service.
- Passionate, empathetic, understanding, and compassionate.
- A self-starter with strong prioritization, time management, and organizational skills.
- Enthusiastic team player with a strong sense of ownership and can-do attitude.
- Fluency in English; bilingual Spanish or Mandarin is a plus.
Estimated Salary Range: $22.50-$25.00 per hour. The salary may vary depending on qualifications and experience.
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