Customer Service Representative
2 weeks ago
Overview:
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Summary: We value people that are passionate about providing excellent customer service. Our employees thrive in being customer obsessed and part of a team who creates and cultivates professionalism in the workplace. In this role, you will be the primary point of contact for existing and potential customers, as well as the liaison between other departments such as operations, billing, and sales.The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.The position is a hybrid role based on a 40-hour work week; some weekends are applicable.
Responsibilities:- Handle all phone, email, and chat inquiries providing an expedited resolution.
- Quickly identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues.
- Proactively raises issues/ concerns to address inefficiencies in completing daily tasks and activities.
- Collaborate with the billing, sales, and operations teams to deliver on customer expectations.
- Provide service and pricing recommendations to new and existing customers.
- Manage challenging customer situations with professionalism and execute a remedy in a prompt and accurate manner to meet customer commitments.
- Accurately process customer requests and orders in an expedited manner and ensure thorough follow-through on assignments and inquires.
- Adapt to frequent changes in the work environment as company continues to grow and expand.
- Perform additional duties as assigned.
- Minimum of 1-3 years experience working in a customer facing role, preferably in a call center.
- College degree a plus
- Impeccable communication skills, both written and verbal.
- Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
- Strong computer/technical skills, including MS Teams, Outlook, Excel, Word, etc.
- Ability to provide superior customer service through active listening and purposeful remedy.
- Ability to be agile and work in ambiguous environments.
- Affinity for quality and customer service.
- Passionate, empathetic, understanding, and compassionate.
- A self-starter with strong prioritization, time management, and organizational skills.
- Enthusiastic team player with a strong sense of ownership and can-do attitude.
- Fluency in English; bilingual Spanish or Mandarin is a plus.
Additional Information:
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Salary Range Minimum:USD $22.50/Hr.
Salary Range Maximum:
USD $25.00/Yr.
-
Customer Service Representative
2 weeks ago
Teaneck, New Jersey, United States Interstate Waste Services Full timeJob Title: Customer Service RepresentativeAt Interstate Waste Services, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for existing and potential customers, providing exceptional customer service and support.Key...
-
Customer Service Representative
3 weeks ago
Teaneck, New Jersey, United States Hanwha Techwin America Inc Full time{"h1": "Customer Service Representative", "p": "Hanwha Vision America (HVA) is a leading provider of advanced network video surveillance products. We offer end-to-end security solutions and have achieved global success across various industry verticals. We are seeking a detail-oriented Customer Service Representative who will work proactively with Hanwha...
-
Customer Service Representative
3 weeks ago
Teaneck, New Jersey, United States Mariela Gonzalez - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Mariela Gonzalez - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesManage...
-
Customer Service Representative
2 weeks ago
Teaneck, New Jersey, United States Mariela Gonzalez - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Mariela Gonzalez - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesManage...
-
Customer Service Representative
6 days ago
Teaneck, New Jersey, United States Interstate Waste Services Full timeAbout Interstate Waste ServicesWe are a leading provider of solid waste and recycling services in the country, serving Northern New Jersey, Southern New York State, New York City, and recently expanded our operations to Pennsylvania and Ohio.Job DescriptionThe Customer Service Representative is a key role in our organization, responsible for delivering...
-
Customer Service Representative
3 weeks ago
Teaneck, New Jersey, United States Mariela Gonzalez - State Farm Agent Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesManage customer inquiries and...
-
Customer Service Representative
2 weeks ago
Teaneck, New Jersey, United States Telrite Holdings Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Telrite Holdings. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers and retailers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide accurate and satisfactory answers to...
-
Customer Service Representative
5 months ago
Teaneck, United States Cross River Full time**Customer Service Representative** at Cross River Bank Teaneck, NJ **Who We Are** Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on...
-
Customer Service Representative
1 month ago
Teaneck, New Jersey, United States One Hour Heating and Air Conditioning Full timeJob SummaryThis position is responsible for answering incoming client calls and assisting with the supervision and dispatching of all scheduled service and maintenance calls.Key ResponsibilitiesAnswer incoming client calls and provide exceptional customer serviceSupervise and dispatch service and maintenance calls in a timely and efficient mannerCommunicate...
-
Customer Service Representative
1 month ago
Teaneck, United States Hanwha Vision America Full timeKey Responsibilities:Deal directly with customers by telephone and electronic media to perform customer service related tasks; inquiries via telephone hunt group and customer service mailbox.Validate and enter customer orders in the SERP/EP system. Prepare required support documents such as Commercial Invoices, shipping labels and other related...
-
Customer Service Representative
3 weeks ago
teaneck, United States Hanwha Vision America Full timeKey Responsibilities:Deal directly with customers by telephone and electronic media to perform customer service related tasks; inquiries via telephone hunt group and customer service mailbox.Validate and enter customer orders in the SERP/EP system. Prepare required support documents such as Commercial Invoices, shipping labels and other related...
-
Customer Service Representative
4 weeks ago
Teaneck, United States Hanwha Vision America Full timeKey Responsibilities: Deal directly with customers by telephone and electronic media to perform customer service related tasks; inquiries via telephone hunt group and customer service mailbox. Validate and enter customer orders in the SERP/EP system. Prepare required support documents such as Commercial Invoices, shipping labels and other related documents....
-
Customer Service Representative
4 weeks ago
Teaneck, New Jersey, United States Arbor Terrace Teaneck Full timeArbor Terrace Teaneck: A Great Place to WorkWe are seeking a highly skilled and friendly Receptionist to join our team at Arbor Terrace Teaneck. As a Receptionist, you will be the first point of contact for our residents and visitors, providing a warm and welcoming experience.Key Responsibilities:Greet and assist visitors and residents in a professional and...
-
Patient Service Representative
2 weeks ago
Teaneck, New Jersey, United States Regional Women's Health Group Full timePatient Service Representative**Job Summary**The Patient Service Representative will provide exceptional support to patients and medical staff in a fast-paced healthcare environment. This role requires strong communication skills, adaptability, and a focus on delivering excellent customer service.Key ResponsibilitiesGreet patients and visitors, directing...
-
Customer Service Associate
4 weeks ago
Teaneck, New Jersey, United States Hanwha Vision America Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Hanwha Vision America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Service: Respond to customer inquiries,...
-
HVAC Service Representative
2 weeks ago
Teaneck, New Jersey, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused HVAC Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring timely and efficient service delivery, and maintaining a high level of professionalism in all interactions.Key ResponsibilitiesAnswer...
-
HVAC Service Representative
2 weeks ago
Teaneck, New Jersey, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused Client Care Representative to join our team at One Hour Heating and Air Conditioning. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service and support.Key ResponsibilitiesAnswer...
-
Office Representative
3 weeks ago
Teaneck, New Jersey, United States Mariela Gonzalez - State Farm Agent Full timeJob Title: Office RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused review process to educate customers about insurance...
-
Patient Services Representative
4 months ago
Teaneck, United States Axelon Full timeIdeal Candidate: We would prefer the candidate to have medical office experience, excellent customer service skills, critical thinking and the ability to work independently. They should be patient focused. Requirements: Education: High School Diploma or equivalent Skills: Knowledge of Medical Terminology, strong interpersonal skills; demonstrates the...
-
Patient Services Representative
1 month ago
Teaneck, United States Axelon Full timeIdeal Candidate:We would prefer the candidate to have medical office experience, excellent customer service skills, critical thinking and the ability to work independently. They should be patient focused.Requirements:Education: High School Diploma or equivalentSkills: Knowledge of Medical Terminology, strong interpersonal skills; demonstratesthe ability to...
