Client Services Representative II

4 days ago


Anaheim CA, United States Bank of America Full time

Job Description:

At Bank of America, we strive to create a workplace where our teammates can grow and thrive. As a Client Services Representative II, you will play a vital role in delivering exceptional client experiences through calls, chats, or emails in our inbound contact center environment.

Key Responsibilities:

  • Resolve routine client requests with accuracy and efficiency.
  • Communicate effectively with clients to understand their needs and provide solutions.
  • Work in a fast-paced environment, multitasking and prioritizing tasks to meet client expectations.
  • Collaborate with colleagues to ensure seamless service delivery and deepened client relationships.

Requirements:

  • Fluency in Spanish and English.
  • Ability to work in a dynamic environment with frequent updates and learning materials.
  • Strong attention to detail and analytical skills.
  • Excellent communication and problem-solving skills.

What We Offer:

At Bank of America, we provide a comprehensive benefits package, including competitive pay, paid time off, and opportunities for growth and development. We are committed to creating a diverse and inclusive workplace where our teammates can thrive.

Equal Employment Opportunity:

Bank of America is an equal employment opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factor prohibited by law.



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