Family Engagement Specialist

1 week ago

Totowa, New Jersey, United States Park Lawn Memorial Group, LLC. Full time
Customer Service Representative Job Description

We are seeking a motivated PROFESSIONAL RELATIONSHIP BUILDER to join our team at Park Lawn Memorial Group, LLC. As a key member of our staff, you will be responsible for building strong relationships with client families and delivering exceptional customer service.

About the Role

This is an excellent opportunity for individuals who possess excellent communication skills, a strong work ethic, and a commitment to providing outstanding customer service. You will work closely with funeral homes, departments, and team members to provide a seamless experience for our clients.

Key Responsibilities
  • Develop and maintain relationships with client families to ensure their needs are met.
  • Provide tours and guides to cemetery lot locations, highlighting the features and benefits of our services.
  • Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families; schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
  • Ensure compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process, and conducting random audits.
  • Maintain strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents, and payments to the Business Office.
  • Report to the Sales Manager all progress, complete, and submit all required reports timely.
  • Actively pursue the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services, and the benefits of pre-need arranging at business locations, client family homes, and public community events.
  • Sustain positive communication and cooperation with all funeral homes, departments, and team members to ensure a service that exceeds the family expectations.
  • Consistently meet or exceed company standards in revenue generation to maintain employment and benefits eligibility status.
  • Protect confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names, and addresses of client families and any additional related information.
  • Participate in all required specific location and company training initiatives.
  • Identify and respond to all hazards at location and on grounds.
  • Perform other duties as assigned.

Requirements

  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Prefer college degree or some college required.
  • Proven track record of success in outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state-issued driver's license in good standing and acceptable driving record.

Benefits

Park Lawn Memorial Group, LLC offers a comprehensive benefits package, including financial assistant programs, robust health and welfare plans, and savings account options. We also offer rich 401k and Roth retirement plan options, employee discounts on services and merchandise, and a positive work environment.

About Us

We value honesty, courage, integrity, ethical behavior, and personal growth. We are rooted in the communities we serve, providing a personal touch to every family we assist. With decades of experience, we strive to create the best experience for our clients.

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