Customer Service Representative
2 weeks ago
Join the City of Gulfport team as a Call Center Customer Service Representative and play a vital role in providing exceptional customer service to our citizens.
Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Customer Service Representative. In this role, you will be responsible for responding to citizens' general inquiries, questions, and customer complaints in a professional and timely manner. You will also perform a variety of data-entry tasks, work in computer programs related to Utility Billing functions, and maintain accurate records of customer interactions.
Key Responsibilities- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Use various computer applications to prepare documents, data entry, and email.
- Communicate effectively with customers, co-workers, and other stakeholders to provide feedback, research, and solutions.
- Record customer interactions, complaints, and inquiries, and maintain confidentiality of customer information.
- Complete work and projects assigned by the supervisor in a thorough and timely manner with strong accuracy and attention to detail.
- Maintain customer file maintenance, update mailing addresses, phone numbers, and email addresses within the Utility Billing systems.
- Act as a liaison for various departments, including Waste Pro/Public Works, Water Billing, Code Enforcement/Urban Development, and Leisure Services.
- Provide excellent customer service, keeping customer satisfaction at the core of every decision and behavior.
- High school graduate.
- One (1) year general clerical experience and (3) three years of customer service experience directly related to answering phones, customer inquiries, answering questions, and providing solutions to customers.
- Must possess a valid driver's license.
The physical requirements of this position include occasional lifting/carrying of 10+ pounds, visual acuity, speech, and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer keyboard and basic office equipment. The working conditions are indoors.
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