Customer Relationship Associate

5 days ago

Louisville, Kentucky, United States Microbac Full time
About Microbac

Microbac is a leading provider of analytical and measurement services, serving clients with expertise and respect for their market requirements, constraints, and challenges. Our company-wide commitment to exceptional customer experience has been refined over 50 years of trusted service.

Job Summary

Assist the laboratory operations and ensure customer success in a key role in the sample flow process within the Customer Success Department. Sample Receiving/Login Associates engage in a variety of client-centered tasks such as receiving and logging in client samples, greeting clients, addressing and routing client questions and concerns, assisting in the creation of reports, and addressing other clerical duties.

Key Responsibilities
  • Receive samples from operations staff and/or clients in a professional and courteous manner
  • Record sample conditions and document any discrepancies noted upon receipt
  • Review chain-of-custody paperwork and compare to samples received for accuracy
  • Entry of sample receipt information into Laboratory Information Management System (LIMS)
  • Print and affix tracking labels on all containers
  • Transfer samples to appropriate custody locations
  • Assist with other Sample Receipt/Custody related duties as necessary
  • Actively participate in the company's Quality and Safety Program
  • Able to lift coolers; up to 50 lbs
  • Maintain a clean work environment
Requirements
  • Must be a quick learner and detail-oriented
  • Must be a team player, but also able to work independently
  • Ability to work in a fast-paced environment with an ability to organize and prioritize work
  • Basic computer skills
  • Strong oral/written communication
Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may also be made to enable individuals with disabilities to perform the essential functions in accordance with applicable law.

While performing the duties of this job, the incumbent is regularly required to use hands and fingers to feel objects, tools, or controls. Position requires standing, sitting, walking, and reaching with hands and/or arms, talking clearly and/or hearing and understanding. Position often requires climbing, balancing, stooping, or kneeling and lifting 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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