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Senior Patient Services Representative
2 months ago
Overview:
Welcomes, guides, and schedules patients and visitors, acting as a vital link between patients and healthcare personnel. Assists with various clinic operations, verifies insurance details, and facilitates referrals. Manages payment collections and prepares cash for deposits.
Key Responsibilities:
- Ensures a smooth patient check-in process, confirming demographic and insurance details, and accurately entering them into the database.
- Handles phone inquiries, takes messages, and provides assistance to both patients and staff.
- Responds promptly to requests for patient account adjustments and maintenance.
- Books patient appointments following physician protocols.
- Collects payments at the time of service, manages prior balances, and sets up payment plans as needed.
Additional Duties May Include:
- Checking in patients, verifying and updating necessary medical record information, and assisting patients with required forms.
- Scheduling appointments according to clinician templates while adhering to office policies.
- Supporting front office leadership with administrative tasks, including handling denials and correcting errors to ensure accurate claims.
- Screening visitors and addressing routine information requests.
- Complying with CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) to safeguard Protected Health Information (PHI).
- Maintaining confidentiality at all times.
- Utilizing effective oral and written communication skills to convey information clearly and positively, in alignment with the CHRISTUS Mission.
- Adhering to established CHRISTUS Health policies, procedures, objectives, and quality assurance standards.
- Executing job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics, while supporting cultural diversity initiatives.
- Upholding and adhering to the CHRISTUS Service Guarantee.
- Performing other related tasks as assigned by management.
Qualifications:
- High school diploma or equivalent required.
- Familiarity with managed care is preferred.
- Proficient in operating a 10-key calculator, telephone, computer, copier, and fax machine.
- Strong interpersonal and communication skills, along with solid mathematical abilities, are essential.
- Some college education is preferred.
- A minimum of three years of experience in a healthcare setting is required.
- Advanced knowledge of ICD9 and CPT coding is preferred, along with experience in charge posting or collections.
Work Type:
Full Time
EEO Compliance:
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