Customer Service Representative

3 weeks ago


Lindale, Texas, United States Cutting Edge Irrigation & Lawns, LLC Full time
About Us

Cutting Edge Irrigation & Lawns, LLC is a trusted name in the industry, providing cutting-edge lawn mowing, fertilization, weed control, landscaping, and fence construction services. Our mission is to transform yards into a lush paradise that will make our clients' neighbors green with envy.

Job Summary

We are seeking a positive and professional Customer Service Representative to join our office in Lindale, TX. As a key member of our team, you will be responsible for providing excellent support to our valued clients over the phone, through email, and in person. Your compassionate spirit and drive to succeed will make you a critical part of our success.

Key Responsibilities
  • Listen to clients' needs and provide excellent support
  • Answer questions, schedule job appointments, and maintain accurate records of interactions
  • Address client issues promptly and make them feel heard
  • Coordinate with field techs and other teams to ensure timely and accurate service
Requirements
  • Experience in customer service or a related field, ideally within the home services industry
  • Excellent verbal and written communication skills with a friendly and professional demeanor
  • Strong problem-solving and conflict-resolution skills
  • Proficiency in customer relationship management (CRM) software or similar tools
  • Ability to multitask, prioritize tasks efficiently, and work effectively in a fast-paced environment
What We Offer
  • Competitive compensation and performance-based incentives
  • Comprehensive training and ongoing support to enhance techniques and product knowledge
  • Opportunities for advancement and career growth
  • 10,000 life insurance policy
  • A positive and collaborative work environment that values teamwork and customer satisfaction


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