Patient Access Coordinator

4 days ago

Independence, Ohio, United States Crystal Clinic Full time

Job Summary

The Patient Access Specialist is a key member of the Crystal Clinic team, responsible for ensuring seamless patient access to our services. This role requires a high level of customer service, technical skills, and attention to detail.

Key Responsibilities

  • Registers patients in a timely and accurate manner, ensuring integrity of patient data in Cerner and Centricity systems.
  • Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities, and patient rights and responsibilities.
  • Verifies insurance eligibility for upcoming patient appointments using eligibility systems.
  • Maintains confidentiality of sensitive information, including patient records, charts, and hospital documents.
  • Provides financial counseling services for patients who are uninsured, underinsured, or scheduled for surgery.
  • Recruits, registers, and trains patients on how to use Patient Portal systems.

Requirements

  • High school diploma or GED required; college degree or progress towards degree preferred.
  • One year of demonstrated experience in customer service or patient access related functions, including patient registration, scheduling, and verification.
  • Proficient with Microsoft Office applications, cash handling, multitasking, and excellent computer skills.

Work Schedule

Monday-Friday, 8AM-4:30PM, full-time, 40 hours per week.

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