Customer Service Representative

6 hours ago


Burbank, California, United States Warner Bros Discovery Inc Full time

About Us

Warner Bros. Discovery is a global leader in media and entertainment, bringing people together through the power of storytelling. With a portfolio of iconic brands and beloved franchises, we are always looking for talented individuals to join our team.

Job Summary

We are seeking a highly organized and detail-oriented individual to join our mailroom operations team as a Department Clerk. This role is responsible for handling customer calls and inquiries, instructing delivery personnel on priority status, securing undelivered packages, and performing various administrative tasks to ensure smooth operations.

Responsibilities

  • Handle customer calls and inquiries in a professional and courteous manner
  • Instruct delivery personnel on priority status and ensure timely delivery of packages
  • Secure undelivered packages and maintain accurate records
  • Perform various administrative tasks, including data entry and record-keeping
  • Collaborate with team members to ensure smooth operations and meet deadlines

Requirements

  • A high school education (minimum)
  • Customer service experience required
  • Prior experience in a mail center or courier delivery experience preferred
  • Proficiency in Microsoft Teams, Word, Excel, Outlook, and Zoom
  • Pitney Bowes Tracking system and handheld scanners (Android devices) skills
  • Solid communication skills, both verbal and written (phone and email etiquette)
  • Excellent organizational skills
  • Ability to work independently and in a team
  • Quick decision-making skills under pressure

What We Offer

At Warner Bros. Discovery, we offer a competitive salary and comprehensive benefits package, including health insurance, employee wellness programs, life and disability insurance, a retirement savings plan, paid holidays and sick time, and vacation days. In addition, we provide opportunities for professional growth, training and development, and career advancement in a dynamic and inclusive work environment.

Equal Employment Opportunity

Warner Bros. Discovery is an equal opportunity employer and welcomes applications from diverse candidates who share our values and passion for storytelling. If you are a qualified candidate with a disability and require accommodations during the application and recruitment process, please visit our accessibility page for instructions.

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