Customer Service Advocate

6 days ago


Burbank, California, United States State Farm Insurance Full time

State Farm Insurance is offering an exciting opportunity for a Client Experience Specialist to join their team. As a key member of the customer service department, you will play a vital role in providing exceptional service to clients and ensuring their insurance needs are met.

The estimated salary for this position is $55,000 - $70,000 per year, depending on experience. Key responsibilities include:

  • Assisting clients with inquiries, issues, and solutions
  • Processing policy changes, claims, and payments accurately and efficiently
  • Maintaining client records and updating information
  • Collaborating with team members to deliver seamless customer experiences
  • Promoting and cross-selling insurance products and services
  • Handling escalated client complaints and concerns

The ideal candidate will have excellent communication skills, be detail-oriented, and have the ability to work effectively in a team environment. If you are passionate about delivering exceptional customer service and have a strong interest in insurance, we encourage you to apply.


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