Animal Care Specialist
4 days ago
We are seeking a dedicated and compassionate Animal Care Specialist to join our team at Veterinary Surgery Specialists in Milwaukee, Wisconsin. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and support to pet owners and their pets.
Job Overview:
- Act as the primary point of contact for clients, responding to inquiries and resolving issues promptly.
- Coordinate appointments, surgeries, and follow-up visits with veterinary staff.
- Record and maintain accurate client and patient information.
- Process payments and handle client concerns.
- Assist with maintaining a clean and organized reception area.
Responsibilities:
- Provide empathetic and professional communication to clients.
- Collaborate with veterinary staff to ensure seamless communication and coordination.
- Maintain knowledge of hospital services and policies to provide accurate information to clients.
- Contribute to continuously improving customer service processes.
- Support cross-training initiatives to enhance team performance.
Qualifications:
- A high school diploma or equivalent qualification.
- At least 2 years of experience in animal healthcare or customer service.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Compassion and empathy for animals and their owners.
- Proficiency in computer systems, including appointment scheduling software and electronic medical records.
Estimated Salary: $16-$17 per hour, based on experience.
Benefits: Competitive pay, medical, dental, and vision insurance, paid time off, holidays, uniform allowance, discounted pet care, and opportunities for continuing education.
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