Director of Operations and Strategy
3 days ago
We are seeking an experienced Director of Operations and Strategy to join our team. As a key member of our operations department, you will be responsible for overseeing all managed business and client relationships, developing and maintaining strong working relationships with senior management, and negotiating client account renewals.
This is an excellent opportunity to leverage your strategic thinking, problem-solving skills, and ability to build strong relationships with clients and colleagues.
Key Responsibilities:
- Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management
- Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization
- Oversee all managed business and client relationships
- Negotiate client account renewals
- Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel
Requirements:
- Bachelor's degree or related field
- Minimum of 5 (five) years of general management experience in a service industry.
- Excellent interpersonal and communication skills, including highly effective written and oral delivery
- Dedication to high quality customer service delivery and integrity through proven client and customer relationships
Estimated Salary Range: $110,000 - $130,000 per year, depending on experience
Benefits:
- Company issued laptop and cell phone
- Annual Bonus plus auto allowance and gas card
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
We are a leading security and facility services company providing rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that reflects in our communities and customers we serve.
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