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Client Relations Specialist

2 months ago

Georgetown, United States Townsend Oil Company Full time
Job Overview

Position: Customer Service / Inside Sales Representative

Employment Type: Full-time

Work Schedule: Monday – Friday (Availability for weekends during peak periods)

Salary Range: $41K - $62K (Dependent on Experience) + Commission Opportunities

About Us: Townsend Oil Company is a leading family-owned and operated energy provider in New England, dedicated to serving both residential and commercial clients across multiple states.

Role Summary: Our commitment to delivering comprehensive energy solutions relies on our team's extensive product knowledge and customer service excellence.

Key Responsibilities:

  • Manage multiple tasks while providing customers with up-to-date information on energy solutions.
  • Complete assignments accurately and efficiently.
  • Engage with customers and colleagues in a professional and courteous manner.
  • Proactively educate and promote products and services to enhance customer satisfaction.
  • Safeguard customer information and utilize it appropriately for job-related tasks.
  • Handle a high volume of inbound and outbound communications via phone and email.
  • Listen attentively to customer needs and resolve issues effectively.
  • Utilize technology for account management and customer interactions.
  • Work collaboratively with other departments to ensure prompt issue resolution.
  • Contribute ideas and strategies to improve customer experience and operational efficiency.
  • Strive for first-call resolution through effective problem-solving techniques.
  • Support the completion of essential customer-focused projects and tasks.
  • Foster a positive team atmosphere that encourages collaboration across functions.

Qualifications:

  • High School Diploma or equivalent (GED).
  • Minimum of 1 year experience in a call center environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent written and verbal communication skills.
  • Familiarity with Salesforce is preferred.
  • Bilingual in Spanish and English is a plus.

Benefits:

  • Quarterly commission opportunities.
  • Comprehensive health benefits.
  • Paid time off.
  • 401k retirement plan.
  • Life insurance and long-term disability coverage.
  • Discounts on home, auto, and renters' insurance.