Electric Vehicle Infrastructure Technician

3 weeks ago


Costa Mesa, California, United States ChargeTronix Full time
EV Charging Technical Support Specialist Role

We are looking for a highly skilled EV Charging Technical Support Specialist to join our team at ChargeTronix. As a subject matter expert in EV charging, you will provide technical assistance and support to customers and field technicians, troubleshooting issues and offering solutions to ensure customer satisfaction.

Responsibilities
  • Provide technical assistance and support to customers and field technicians via phone, email, or chat.
  • Diagnose technical issues with EV charging equipment remotely using technical knowledge and troubleshooting tools.
  • Collaborate with cross-functional teams to escalate complex issues and contribute to product improvement initiatives.
Requirements
  • Bachelor's degree in Electrical Engineering, Computer Science, or related field preferred but not required.
  • Proven experience in technical support or field service, preferably in the electric vehicle industry.
  • Strong understanding of electrical systems, including AC and DC power distribution, wiring diagrams, and electrical codes.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences effectively.
What We Offer
  • $29-$32 per hour salary based on experience.
  • 8-hour shift Mondays to Fridays from 8:30 a.m. to 5 p.m.
  • Occasional travel to customer sites for on-site support or training sessions.


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