Retail Team Lead

2 weeks ago


Waltham, Massachusetts, United States Mint Cannabis Full time
Job Title: Retail Team Lead

Mint Cannabis is seeking an experienced Retail Team Lead to join our team in Belmont, Massachusetts. As a Retail Team Lead, you will be responsible for leading our retail floor operations, ensuring exceptional customer service, and driving sales performance.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for all customers.
  • Sales Management: Drive sales performance by setting and achieving sales targets, monitoring sales metrics, and implementing strategies to boost sales and profitability.
  • Team Leadership: Supervise, train, and support store associates to ensure high performance, customer satisfaction, and adherence to company policies and procedures.
  • Store Operations: Maintain quality customer service by establishing and enforcing company standards, and handle patient inquiries and complaints.
Requirements:
  • Education: High school diploma or equivalent
  • Experience: 1 year of leadership experience, 1 year of customer service experience, and 1 year of cannabis industry experience
  • Schedules: Day shift, holidays, night shift, and weekend availability
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment
  • The chance to make a significant impact within a growing company


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