Retail Supervisor Full Time

2 weeks ago

Waltham, Massachusetts, United States BJ's Wholesale Club Full time
Job Summary

The Retail Supervisor Full Time role at BJ's Wholesale Club is a leadership position that requires a strong drive for results and a solid work ethic. As a key holder for the club, you will be responsible for providing leadership and direction to the team, maintaining policies and procedures, and delivering a positive service experience to members.

Key Responsibilities
  • Lead the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
  • Maintain deep knowledge of club policies and procedures across all areas of the club.
  • Provide leadership and direction, and manage day-to-day operations of Fresh (meat, produce, deli, bakery), Front of House Departments (tire bay, gas station, member service, frontline, membership fee income, and maintenance departments), overall merchandising, signage, recovery, and receiving within the club.
  • Work closely with the Fresh Manager, Meat Manager, Front End Manager, and Night Manager to validate and ensure that all sanitation, food safety, and Team Member safety policies and procedures are in place and being effectively executed.
  • Escalate issues as appropriate to Home Office or the Club Manager as needed.
  • Responsible for the effective communication of department activities and Home Office initiatives to club Team Members.
  • Responsible for the effective communication and partnership with regional business partners.
  • Continually monitors member service levels and ensures a positive service experience is delivered to all Members.
  • Assesses Team Member performance, provides actionable feedback and coaches, teaches and develops talent. Assists in onboarding, training and performance management.
  • Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the 'why's', and keeping messaging simple.
  • Exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives.
Requirements
  • Previous retail experience in a retail store, supermarket, or warehouse required.
  • A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
  • Excellent communication skills required. Must be able to lead and motivate a large team.
  • Basic computer knowledge (MS Word, MS Excel, Email) required.
  • High school diploma and/or college degree preferred.
  • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
  • Forklift operator required.
  • Open shift availability required.
  • At least 18 years of age.
Work Environment

The majority of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance. Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

Compensation

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.

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