Account Director

19 hours ago


Reston, Virginia, United States Potomac Hospitality Group Full time
Job Title: Account Director

We are seeking an experienced Account Director to join our team at Potomac Hospitality Group. As an Account Director, you will be responsible for fostering relationships with our key accounts, driving sales growth, and ensuring exceptional customer satisfaction.

Key Responsibilities:
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors globally
  • Meet and exceed sales targets and performance metrics aligned with business objectives
  • Ensure high annual retention rates by maintaining customer satisfaction for enterprise-level accounts
  • Drive growth through plan upgrades and referrals
  • Resolve client issues and inquiries at a senior level across a global book of business
  • Generate ideas to support customers and enhance brand awareness
  • Utilize client feedback to improve the customer experience
  • Report on sales results in Salesforce and suggest improvements
  • Ensure brand consistency and stay updated with product launches
  • Lead product and sales training for junior team members
Requirements and Skills:
  • Proven experience as a Senior Account Manager, with at least 3 years in the hospitality space
  • Familiarity with sales & performance metrics
  • Excellent communication skills and a customer service attitude
  • Strong team management, analytical, and organizational skills
  • Ability to communicate and influence key stakeholders at all organizational levels
Betterment Package:
  • $55,000 Base/Commensurate with exp.
  • Health Benefits
  • Travel reimbursements - IRS mileage
  • Cell phone allowance
  • Opportunities for education & ongoing skill development


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