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Residential Care Advisor

2 months ago

Dallas, Texas, United States TRI Pointe Full time

Customer Care Representative

Position Overview: Join TRI Pointe Homes as a dedicated Customer Care Representative, where your role will be pivotal in ensuring exceptional experiences for our homeowners.

Key Responsibilities:

  • Address homeowner inquiries and concerns promptly and professionally, adhering to company standards and warranty guidelines.
  • Evaluate service requests to determine coverage and necessary actions.
  • Foster strong relationships with homeowners, Customer Care Coordinators, and trade partners, providing regular updates on service requests and warranty details.
  • Conduct follow-ups to confirm timely completion of warranty repairs, ensuring homeowner satisfaction.
  • Engage in Eliant Survey reviews to enhance response rates and satisfaction metrics.
  • Perform quality inspections and orientations in line with company protocols.
  • Complete essential documentation accurately and within set timelines.
  • Manage warranty costs effectively, negotiating with trade partners as needed.
  • Collaborate with sales and construction teams to maintain high-quality standards in new homes.
  • Stay informed about product knowledge to guide homeowners on maintenance and performance expectations.
  • Assist in preparing homes for delivery to buyers, ensuring quality control.
  • Update Customer Care databases with relevant scheduling and service information.
  • Coordinate with trade partners for necessary repairs in homeowners' residences.
  • Perform minor repairs and adjustments as required.
  • Monitor industry trends and collaborate with production and purchasing teams for continuous improvement.
  • Uphold a safe and organized work environment, adhering to safety policies and training.
  • Review Customer Care reports to identify areas for enhancement.
  • Other responsibilities as assigned.

Qualifications:

  • High school diploma or GED; or equivalent experience in home construction or customer care.
  • Preferred experience of at least one year in residential customer care or construction.
  • Valid Driver's License required.
  • Ability to perform physical tasks including lifting and moving up to 50 pounds.

Equal Opportunity Employer: TRI Pointe Homes is committed to providing equal employment opportunities to all individuals, regardless of race, color, creed, religion, national origin, age, disability, sex, gender, veteran status, or any other characteristic protected by law.