General Manager

2 weeks ago


Tempe, Arizona, United States Wyndham Hotels & Resorts Full time
General Manager - La Quinta by Wyndham Phoenix - Sky Harbor Airport

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead our La Quinta by Wyndham Phoenix - Sky Harbor Airport location in Tempe, Arizona. As a General Manager, you will be responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.

Key Responsibilities:

  • Provide leadership, training, direction, and support to hotel employees
  • Maintain a high-quality product and ensure a satisfactory guest experience
  • Manage the preventative maintenance and quick-fix programs in accordance with company standards
  • Train staff to successfully perform guest service procedures and handle upset guests
  • Personally respond to guest complaint letters and take action to correct any deficiencies
  • Recruit, select, train, and manage employees to deliver guest services and quality products
  • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees

Requirements:

  • Bachelor's Degree in Hotel/Restaurant Management or Business (or equivalent experience)
  • 2-5 years of experience as a General Manager or other hotel management role
  • Excellent leadership, communication, and analytical skills
  • Ability to work independently and multi-task, prioritizing as appropriate
  • Knowledge of computer software applications in word processing and spreadsheets (Word, Excel, PowerPoint, and Access)

What We Offer:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.


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