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Community Outreach Specialist

2 months ago


Baltimore, Maryland, United States University of Maryland Medical System Full time
Job Overview

Company Overview:
The University of Maryland Medical System is recognized as a leading academic medical center, dedicated to enhancing patient care and advancing healthcare practices. Our facility, distinguished by its Magnet designation, offers a collaborative environment for professionals committed to excellence in service.

Position Summary:
Under supervision, the Community Health Worker plays a crucial role in connecting with individuals and families in various settings, including homes and shelters, to deliver essential outreach services and support social interventions for those facing new health challenges.

Key Responsibilities:

  1. Identify and engage potential clients for Transitional Care Programs, including Mobile Integrated Health and High-Risk Clinics.
  2. Provide comprehensive information about program objectives, eligibility, and available services to clients and their families.
  3. Coordinate appointments with healthcare providers, ensuring clients are reminded and supported in attending these meetings.
  4. Assist clients in accessing necessary transportation and childcare services for medical appointments.
  5. Follow up with clients to maintain engagement and support, including locating those who may have lost contact.
  6. Act as a liaison between clients and community resources, including social services agencies.
  7. Conduct assessments of clients' living conditions to identify potential health hazards.
  8. Facilitate the health center process by assisting clients with registration and appointment logistics.
  9. Help organize community events such as health fairs and workshops to promote health awareness.
  10. Document outreach activities and report on community engagement efforts to program management.
  11. Maintain accurate records of client interactions and update databases as necessary.
  12. Achieve enrollment goals as set by program funding requirements.
  13. Foster positive relationships with community members to enhance program visibility and support.
  14. Continuously seek to expand knowledge of community resources to better assist clients in accessing essential services.
  15. Implement care interventions as outlined in the care team’s plan.

Qualifications:

  • High School Diploma or equivalent (GED) is required.
  • Minimum of two years of experience in outreach services, including report writing and record maintenance.

Skills and Competencies:

  • Strong verbal and written communication skills.
  • Ability to build and maintain effective working relationships.
  • Discretion and tact in handling sensitive information.
  • Strong attention to detail and ability to multitask effectively.
  • Critical thinking and interpersonal skills to identify and address barriers to care.
  • Valid Maryland Driver's license may be required for transportation purposes.
  • Knowledge of community health issues and resources is beneficial.

Commitment to Patient Safety:
Ensure patient safety through active participation in safety initiatives and reporting any risks or adverse events to management.

All information will be kept confidential in accordance with EEO guidelines.