Automotive Service Manager

1 week ago


Chattanooga, Tennessee, United States Express Oil Change & Tire Engineers Full time

Job Title: Automotive Service Manager

The Automotive Service Manager at Express Oil Change & Tire Engineers will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of our store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Key Responsibilities:

  • Supervise technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
  • Coach service department teammates on all operational issues of working the process within the ISI systems and service standards
  • Work directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
  • Evaluate performance and productivity of all service department personnel
  • Manage parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
  • Ensure store safety, including the use of and maintenance of safety equipment
  • Ensure equipment/hardware layout and positioning within the service department
  • Supervise shop area, equipment and teammates for compliance with company safety procedure
  • C

Requirements:

  • Outstanding leadership and store management skills
  • Ability to work in a fast-paced work environment
  • Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
  • Excellent verbal and written communication
  • Ability to develop professional relationships with customers and team members
  • Minimum of 2 years' experience in a Service Manager role
  • Proven track record of exceeding business objectives
  • Ability to work efficiently both individually and as part of a team
  • Solid knowledge of basic OSHA laws and MSDS Compliance

Benefits:

  • Healthcare options, including medical, mental, dental, vision and secondary medical insurance
  • LIFE INSURANCE
  • PAID TIME OFF
  • 401k match
  • Disability Insurance
  • Flexible Spending Accounts


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