Automotive Service Consultant

2 weeks ago


Chattanooga, Tennessee, United States Sonic Automotive Full time
Job Overview

Company Overview
At Sonic Automotive, we pride ourselves on providing a supportive environment where you can thrive in your career. Our extensive network of dealerships is dedicated to fostering your professional growth and success.

Role Summary:
The Automotive Service Consultant plays a crucial role in managing service appointments and identifying additional service needs for our clients.

Key Responsibilities:

  • Coordinates service bookings and gathers essential customer and vehicle information ahead of their visit.
  • Welcomes clients with a positive and friendly demeanor.
  • Prepares detailed cost estimates and clarifies expenses and timeframes.
  • Monitors repair progress, communicates any updates to clients, and secures approval for extra services.
  • Conducts vehicle test drives or collaborates with a technician for assessment.
  • Maintains a high Customer Satisfaction Index rating.
  • Provides expert advice on vehicle maintenance and care.
  • Adheres to safety regulations and company policies.

Candidate Requirements:

  • High school diploma or equivalent qualification.
  • Ability to understand and follow instructions effectively.
  • Minimum of two years of experience in a dealership setting.
  • Basic understanding of vehicle mechanical systems.
  • ASE certification is a plus.
  • Experience in sales is advantageous.
  • Excellent communication skills and a professional appearance are essential.
  • Must be authorized to work in the USA.
  • Ability to successfully complete pre-employment assessments.

Additional Benefits
We offer extensive training, competitive pay, and exceptional benefits within the automotive sector.



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